FREQUENTLY ASKED QUESTIONS

What does it mean when you say Window Depot is “Not Your Typical Window Replacement Company?”

Unlike many other window companies, we pride ourselves in offering a large variety of replacement window options – vinyl, composite, or wood – from several manufacturers. Whether you are looking for economy, premium, or anything in between, we provide honest, unbiased advice and help you choose the product(s) that will work best for you. Most other companies only offer one brand or a limited selection of products that they must sell to you to do business.

How much do replacement windows cost?

This is a question we get all the time. Unfortunately, if a company gives you the price before meeting with you then they’re not being honest. How can someone give you a real price before meeting you, reviewing your home, and seeing what your real needs are? A “low price” window typically costs far more after the installation and that is what upsets homeowners the most. At Window Depot, our consultants are here to help you find just what you need at a price you can afford.

Is it true that Window Depot doesn’t have salespeople on staff?

This is correct, we only employ Consultants who are there to help educate and guide you through the process. First, our Consultants ask questions to understand your needs and objectives, then they educate you on the various products and services available that will meet your needs, and finally, they help you select the most appropriate products(s) for your home and budget. We don’t use high-pressure sales tactics, gimmicks, or intimidation to coerce you into buying something that you don’t need, or at a time when you are not ready.

Does Window Depot use subcontractors or do you farm out the installation work?

Our window installers are not subcontractors…we only use in-house installers. They’re a part of our staff, they’re properly trained, they drive our trucks, and wear our shirts…but most importantly, they represent us and they make sure that your replacement windows are installed properly.

Why is it important to have on-staff installers?

Our in-house installers are employees who take pride in their work and care about the quality of your installation. We don’t cut corners. Our in-house installers use only high-quality materials, tools, and equipment for a truly professional job. We have hundreds of 5-star reviews and a lot of those are thanks to our installers.

Will your replacement windows and replacement exterior doors
improve my home’s energy efficiency?

When we talk with homeowners energy efficiency and saving on power bills are on everyone’s mind. All of our replacement windows and replacement exterior doors will make an improvement over what you currently have in your home. Our triple-pane windows are even more energy-efficient, they’re gorgeous to look at, and more affordable than you think.

How can I tell which business to work with for my replacement
windows?

With so many home improvement companies it can be hard to know who to trust. So do your homework and meet with at least 3 companies and pay attention during your meetings. Are they trying to use high-pressure sales techniques? Do they only have one line of products to sell you or do they offer you choices to consider for your home? Also, read through their Google reviews, look at their Better Business Bureau listing, and even ask to speak with a recent customer. Here at Window Depot, we employ true consultants, not salespeople, who offer real choices for your home and are there to educate you every step of the way. So talk with our consultants, ask us the hard questions, and we’ll help you make the right decision for your home.

Does Window Depot offer only one brand of replacement windows?

Not at all…in fact, our customers are surprised at the amount of real choice that we offer. We have replacement windows in vinyl, composite, and wood from several different manufacturers. Plus siding options for just about every home including insulated siding that looks just like wood. We even offer interior blinds and shades for your home. At Window Depot we have options for every home and budget!

Does Window Depot offer only one brand of replacement exterior doors?

Just like our large selection of windows we also carry gorgeous replacement entry doors for your home. Front doors in many different colors and styles including decorative glass and side lights. We offer French doors, sliding patio doors, hinged patio doors, and even large multi-section sliding doors.

If I find replacement windows or replacement doors at a better price will Window Depot refund the difference?

At Window Depot we stand by our superior products, installations, and our prices. Keep in mind that a lower price from a competitor may not be a true apples-to-apples comparison. To help with this issue we offer our Fair Price
Pledge to assure you that the total price of the products and services specified in our contract is the lowest price available for like quality products, workmanship, installation methods, and contractor reliability. If you receive a lower quote from a reputable window replacement contractor for comparable products and services of equal specifications within 30 days
of your purchase, Window Depot will refund the difference, plus $100.

 

Get Your Free, No-Pressure Estimate And Ask About Our No Interest Finance Options!

Simply fill out our form to schedule a FREE no-pressure quote for your home from your locally owned and operated Window Depot of Richmond!

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